A self-help emotional intelligence skills system with uncompromising human crisis protections.
If you or someone you know is in acute distress, experiencing thoughts of self-harm, or in physical danger, please contact national emergency services or certified crisis helplines immediately:
Tele-MANAS is free, 24/7, and available in English, Tamil, Hindi, and 20+ Indian regional languages.
EQ OS and its AI companion, Drishti, are designed strictly as an educational self-help tool for building communication and emotional intelligence skills.
Designed and overseen by our coaching lead, Dr. Gabriel, EQ OS enforces hard procedural safety gates:
Text inputs are analyzed against an exhaustive list of self-harm, crisis, and domestic abuse keywords in English, Tamil, and code-mixed formats on our secure server before reaching any conversational AI. In addition, checking in at high intensity (9–10) or on severe sadness/shame immediately triggers safety verification.
If risk is detected, the system immediately ceases all automated generative responses. EQ OS never attempts to "coach" a user out of an acute psychological emergency.
The user is presented with the Crisis Route card featuring verified 24/7 helplines, one-tap calling buttons, and international referral links.
The user can optionally tap "Ask a coach to follow up". This transmits a minimal alert (name and chosen contact info) to the on-call Drishta Vidya coach. The personal text or journal entries that triggered the route are never forwarded.
The incident is recorded strictly as a numerical safety event (trigger type and whether follow-up was requested). No user free-text is stored beyond 30 days.
Every crisis event is reviewed weekly by our safety team to continually audit accuracy and refine support protocols.
In conflict situations, relationship tools check for indicators of intimidation, physical harm, or domestic abuse. The app does not advise accommodation or compromise in abusive environments; instead, it provides immediate access to protective legal and social helplines.