Customer Experience Management

1 Day

About the program

Customer is an important part of a business's success. It is crucial to ensure a great experience to the customer at various touch points in the products or services. This program helps the businesses to understand and design better customer experience.

What you learn?

* Fundamentals of Business Success.
* Why Customer Experience matters.
* Factors affecting customer experience - In buying and using the products and servicess.
* Ways to improve Customer Experience.

Target Audience

* Sales Teams.
* Business Development Managers.