Customer is an important part of a business's success. It is crucial to ensure a great experience to the customer at various touch points in the products or services. This program helps the businesses to understand and design better customer experience.
* Fundamentals of Business Success.
* Why Customer Experience matters.
* Factors affecting customer experience - In buying and using the products and servicess.
* Ways to improve Customer Experience.
* Sales Teams.
* Business Development Managers.
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